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Staff Quick Reference#

This document is a brief reference on the operation and use of the ACS system, with reminders for staff on common use-cases and issues.

Note

The other sections of this reference website will contain useful information, and it is suggested to familiarize yourself with all of it. Especially the in-depth troubleshooting pages in the Hardware and Website sections.Below is just the most common issues and reminders.

Determining ACS State#

Light on front of the device will indicate device state;

  • YELLOW SOLID: Idle mode, ready to accept card.
  • YELLOW FLASHING: Verifying card, should be approved/denied in a few seconds.
    • We also enter this lighting cue to indicate you've swapped to Idle mode when using a key, with a keycard present. Otherwise it'd be indistinguishable from Always On.
    • If when doing a normal verification it stays in this state for an extended period, may indicate a network failure.
  • RED SOLID: Lockout, device unavailable for use.
  • RED FLASHING: Fault, device is unavailable for use due to an internal failure. See website History for more information.
  • GREEN: Unlocked or Always On, device may already be in use (if card present) or unlocked for an event or similar (if no card present).
  • WHITE: Idle but no network, will accept cards it has previously read and cached.
  • WHITE & Another Color Alternating: Lost network connection, but still in the other state (Lockout, AlwaysOn, Unlocked).
  • BLUE: Device has been powered on and needs an initial state set. See "Changing Device Device State" below.
  • PINK: Reset button is being held down, restarting in 3 seconds.
  • RED/GREEN/BLUE Cycling: Initializing, should be in Startup mode in 30 seconds.
    • If OTA update installing, may take up to 3 minutes.
    • Should only be present on power-on or if a reset is triggered. Otherwise may be a sign of a system issue to investigate.

ACS State can also be found in the Staff section of the website.

  • Left menu, "Access Devices".
  • Search device name or find in list.

Changing Device State#

The following instructions are for staff and authorized personnel only.

  • Identify the current state via the light or website
  • See "Determining ACS State" above for more information.
  • On ACS Core Hardware Version 2.3.2 (Shlug):
    • If changing to a less restrictive state (Lockout to Idle, Idle to AlwaysOn, etc.), insert your ID card.
    • Wait for a beep to indicate your ID has been authenticated before continuing.
    • Identify the current keyswitch position.
      • Small silver arrow in center of switch points to current position.
      • Right (towards button): Idle Set.
      • Up (away from card): AlwaysOn Set.
      • Up and Left (furthest counter-clockwise): Lockout Set.
    • Insert the key with the bump lined up with the arrow.
    • Turn the key to the position desired.
    • If key was already in right spot, move to another spot, wait for lighting cue to change, return to position.
    • Light will update to indicate state.
  • On ACS Core Hardware Version 2.4.1:
    • TODO
  • Remove key and ID card when complete.

Restarting Device#

Preferred Method: Restart Button

  • On ACS Core Hardware V2.3.2 (Shlug):
    • Press and hold button on front for 5 seconds
      • Light should turn pink while pressed
    • When light changes from pink to another color, release
    • Startup will be complete in 30 seconds or less, and the system will return to its original state.
  • On ACS Core Hardware V2.4.1:
    • Press and hold button on back for 5 seconds
      • All lights will turn pink when pressed
    • When light colors change from pink, release
    • Startup will complete in 30 seconds or less, and the system will return to its original state.

Backup Method: Power Cycle (All Versions):

  • Remove power from the ACS Core to do a hard restart
  • Either unplug the DE-9 from the ACS Core, or if accessible remove power from the ACS Switch element.
  • Wait 5 seconds before plugging back in.
  • In a power-on reset, the machine will go to the "Startup" state, and need a key to return to normal operation.

Why can't (user) access this device?#

  • Go to "History" in the Staff section on the left side of the screen.
  • Search the user's name to find their history.
  • A log in the format "(user) failed to swipe into (machine) with error (error type)" will be present
    • If there is no log, indication of ACS Core network issues.
    • "User required Welcome" : User did not sign in to the space yet today.
    • "User does not exist" : User not signed up for make.rit.edu OR keycard is not registered to their account
    • "Incomplete trainings" : User is missing one or more of the online trainings for that equipment
      • The missing training(s) will be listed in the log too.
      • If it lists no training missing, it means there is a hold on the account.
    • "Missing Staff Approval" : User is missing in-person sign off on that equipment, but has all trainings done.